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Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP


This exam tests a desktop-support technician's ability to assist users of Windows XP applications. Certification candidates should be able to both perform any common task related to Windows XP applications and help users in the organization in which they work with issues related to them. Specifically, this exam focuses on supporting users of the Microsoft Office application suite of productivity applications on which the application interfaces of many Windows XP programs are based. Certification candidates should be able to address issues related to setting up an application for execution on Windows XP and configuring account settings, file system, and multi-user access. They will be required to resolve issues related to customizing application interfaces, the Start menu and taskbar, regional settings, fonts, and error messages. They should be able to handle application errors resulting from network, security, or hardware problems. They should be able to help prevent, identify, and respond to network or system application security breaches. This exam tests the abilities of a help-desk technician to be able to resolve Windows XP application users' issues in a timely manner.

  Audience:
Candidates for this course operate in medium to very large computing environments.

Did you know that being certified would increase your salary tremendously? Microsoft certification is a leading credential that validates your experience and skills to keep you competitive in today's changing business environment. Technical and Professional certification is becoming more popular today. Because of the rise of the Internet, and the overall growth of the Information Technology, companies are finding it hard to find the right person to fill IT positions, being certified is even more important today!.

Our easy-to-use delivery format allows you to concentrate on the lesson at hand and not how to run the delivery software - saving you time and frustration. Our comprehensive course materials are delivered in an easy-to- understand format - allowing you to get the most out of your time.

Our CD-rom courses incorporate audio, video, and text training and then the total experience is reinforced with exercises and practice tests to ensure that you have really grasped the material.

 
 


This Course includes:
Key:
Online Course = All items marked with are included.
CD Study Kit = Everything! - If its marked with then its included.
For Pricing - Click Here
Live Video,
instructor-led 		 
CD
Courses = 		4 Interactive
CD-ROM's
Online
Courses = 		Online Streaming Video
(Broadband min 512k)
Featuring live instructor-led classroom-like sessions in digital video format. Multimedia-rich delivery brings experienced subject matter experts to your desktop or laptop.
Training Simulations  
CD
Courses = 		Delivered on CD
Online
Courses =		 Online Access
Interactive hands-on practice lab
Pass Guarantee  
Certification Exam Pass
Guarantee.
Exam Simulator  
Exam Simulator for closest replication to the real exam!
Email Support  
1 Year's Technical Email Support
1 E-Books
CD
Courses =		 Delivered on CD
Online
Courses =		 Downloadable
Comprehensive eBook in the PDF file format.
Free Upgrades  
12 months of Free Upgrades.
Compatibility with:  

Compatibility with:
NT | 95 | 98 | 2000 | ME | XP || |Server 2003 | Vista
   
 
 
 

Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP (Course Modules)

  
 
Installing Windows XP Professional
Perform and troubleshoot an attended installation of Windows XP Professional.
Perform and troubleshoot an unattended installation of Windows XP Professional.
  • Install Windows XP Professional by using Remote Installation Services (RIS).
  • Install Windows XP Professional by using the System Preparation Tool.
  • Create unattended answer files by using Setup Manager to automate the installation of Windows XP Professional.
Upgrade from a previous version of Windows to Windows XP Professional.
  • Prepare a computer to meet upgrade requirements.
  • Migrate existing user environments to a new installation.
Perform post-installation updates and product activation.
Troubleshoot failed installations.
Implementing and Conducting Administration of Resources
Monitor, manage, and troubleshoot access to files and folders.
  • Configure, manage, and troubleshoot file compression.
  • Control access to files and folders by using permissions.
  • Optimize access to files and folders.
Manage and troubleshoot access to shared folders.
  • Create and remove shared folders.
  • Control access to shared folders by using permissions.
  • Manage and troubleshoot Web server resources.
Connect to local and network print devices.
  • Manage printers and print jobs.
  • Control access to printers by using permissions.
  • Connect to an Internet printer.
  • Connect to a local print device.
Configure and manage file systems.
  • Convert from one file system to another file system.
  • Configure NTFS, FAT32, or FAT file systems.
Manage and troubleshoot access to and synchronization of offline files.
Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices and Drivers
Implement, manage, and troubleshoot disk devices.
  • Install, configure, and manage DVD and CD-ROM devices.
  • Monitor and configure disks.
  • Monitor, configure, and troubleshoot volumes.
  • Monitor and configure removable media, such as tape devices.
Configure Advanced Configuration Power Interface (ACPI).
Implement, manage, and troubleshoot input and output (I/O) devices.
  • Monitor, configure, and troubleshoot I/O devices, such as printers, scanners, multimedia devices, mouse, keyboard, and smart card reader.
  • Monitor, configure, and troubleshoot multimedia hardware, such as cameras.
  • Install, configure, and manage modems.
  • Install, configure, and manage Infrared Data Association (IrDA) devices.
  • Install, configure, and manage wireless devices.
  • Install, configure, and manage USB devices.
  • Install, configure, and manage hand held devices.
  • Install, configure, and manage network adapters.
Manage and troubleshoot drivers and driver signing.
Monitor and configure multiprocessor computers.
Implement, manage, and troubleshoot display devices.
  • Configure multiple-display support.
  • Install, configure, and troubleshoot a video adapter.
 
Monitoring and Optimizing System Performance and Reliability
Monitor, optimize, and troubleshoot performance of the Windows XP Professional desktop.
  • Optimize and troubleshoot memory performance.
  • Optimize and troubleshoot processor utilization.
  • Optimize and troubleshoot disk performance.
  • Optimize and troubleshoot application performance.
  • Configure, manage, and troubleshoot Scheduled Tasks.
Manage, monitor, and optimize system performance for mobile users.
Restore and back up the operating system, System State data, and user data.
  • Recover System State data and user data by using Windows Backup.
  • Troubleshoot system restoration by starting in safe mode.
  • Recover System State data and user data by using the Recovery console.
Configuring and Troubleshooting the Desktop Environment
Configure and manage user profiles and desktop settings.
Configure support for multiple languages or multiple locations.
  • Enable multiple-language support.
  • Configure multiple-language support for users.
  • Configure local settings.
  • Configure Windows XP Professional for multiple locations.
Manage applications by using Windows Installer packages.
Implementing, Managing, and Troubleshooting Network Protocols and Services
Configure and troubleshoot the TCP/IP protocol.
Connect to computers by using dial-up networking.
  • Connect to computers by using a virtual private network (VPN) connection.
  • Create a dial-up connection to connect to a remote access server.
  • Connect to the Internet by using dial-up networking.
  • Configure and troubleshoot Internet Connection Sharing (ICS).
Connect to resources by using Internet Explorer.
Configure, manage, and implement Internet Information Services (IIS).
Configure, manage, and troubleshoot Remote Desktop and Remote Assistance.
Configure, manage, and troubleshoot an Internet Connection Firewall (ICF).
Configuring, Managing, and Troubleshooting Security
Configure, manage, and troubleshoot Encrypting File System (EFS).
Configure, manage, and troubleshoot a security configuration and local security policy.
Configure, manage, and troubleshoot local user and group accounts.
  • Configure, manage, and troubleshoot auditing.
  • Configure, manage, and troubleshoot account settings.
  • Configure, manage, and troubleshoot account policy.
  • Configure, manage, and troubleshoot user and group rights.
  • Troubleshoot cache credentials.



About Our Instructor
Bill Ferguson,

MCT, MCSE, MCP+I, CCSI, CCNA, A+, Network+, Server+ has been in the computer industry for over 15 years. Originally, in technical sales and sales management with Sprint, Bill made his transition to Certified Technical Trainer in 1997 with ExecuTrain. Bill now runs his own company as an independent contractor in Birmingham, Alabama, teaching classes for most of the national training companies and some regional training companies as well as many corporations. In addition, Bill writes and produces technical training material for several companies. Bill keeps his skills sharp by being a technical reviewer for books and sample tests.

 

 

Full motion video
Each class is presented in full motion video allowing you to see the steps, hear the explanations, and perform the tasks which includes our interactive hands-on training simulations, students will learn from real-world scenarios taught by our expert instructor.

Instructor-Led Training
combines both the convenience and affordability of computer-based training with the effectiveness of a traditional classroom setting. The instructors featured in our multi-media CD's are not only certified in their area of expertise, but also have years of real world experience and are subject matter experts in their fields.

E-BOOKS(PDF)
We supply a complete line of e-books to offer a complete training solution. Our courses include e-books for CompTIA, CISCO and Microsoft certifications.

Supplied on CD for CD Courses.
Downloadable for Online Courses.

 


Practice Exam Simulators
Sandline Learning offers exam simulators for all technical certifications. Our exam simulators are the closest replication to the real exam!

Our exam simulators creates a simulation of an actual certification exam. Under timed conditions, IntelliSage? sets up a test with 60 randomly chosen questions designed to help you get ready for the real exam. As with the Practice Exam, the Certification Simulator allows you to mark questions you cannot answer for review at the end of the test.
If you ask, IntelliSage? will show you the correct answer. IntelliSage? will also explain why it is the correct answer when you select the "Learn Now" feature. The Practice Exam is the first IntelliSage? step in getting you ready to pass your certification exams.


Hands-on Lab Simulation
Hands-on Lab Simulation is a crucial component of your IT training. Practice make perfect. Step-by-step hands-on labs with detail instructions are included to reinforce all key concepts. When you complete a topic, choose the Lab Simulation button to select the associated hands-on lab exercises. Labs allow you to reinforce concepts by performing the tasks you've just learned..

Certification Exam Pass Guarantee

If you fail the certification exam twice after using our study material - showing us 2 scores of 95% or better on two different practice exams, within 6 months of purchase, the product may be returned for the full purchase price less shipping and handling charges.
 

Free Upgrades
A unique benefit of the Sandline Learning System? is that
it allows you to stay current with the ever-changing certification requirements. When a certification test changes and we produce an upgrade for the certification program, we offer our customers free upgrades on their interactive CD-ROM's for up to 1 year from date of original purchase? absolutely free!

  
 


Free educational support from our certified staff  


 

MCP 70-272 Training Course

 

 

What's included?

Online Course = High quality video training          online + Downloadable PDF e-Books + Exam          Simulator.
CD Bundle = Everything! - If its specified above          then its included,
       guaranteeing you a complete solution!!.









 
 
 
 
Online Course:
CD Bundle: