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Sandline
Training
CD-ROM Video Based Courses |
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Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
This exam tests a desktop-support
technician's ability to
assist users of the Windows
XP operating system. Certification
candidates should be able
to both perform any common
task related to the Windows
XP operating system and
help users in the organization
in which they work with
issues related to them.
They should be able to handle
issues related to installation;
including, manual, unattended,
failed, multiple operating
system, and post-installation
configuration. They should
be able to address issues
related to using various
types of hardware, local
and network print devices,
drivers, display devices,
and I/O devices. They should
be able to assist users
as they configure their
desktop and user environments.
They should be able to assist
users who need access to
specific recourses; including
issues related to, access
to shared folders, problems
with security settings and
policy, local user and group
accounts, startup and logon
problems. They should be
able to handle network problems;
including, name resolution
issues, Network Protocols
and Services, and problems
related to Internet Explorer.
They should be able to support
laptop and remote users'
connectivity problems, multiple
language and locations configurations,
offline files, and power
management issues. Finally,
they should be able to track
and analyze the performance
of the systems for which
they are responsible. This
exam tests the abilities
of a help-desk technician
to be able to resolve Windows
XP operating system users
issues in a timely manner.
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 Audience:
Candidates for this course operate in medium to very large computing environments.
Did you know that being certified would increase your salary tremendously? Microsoft certification is a leading credential that validates your experience and skills to keep you competitive in today's changing business environment. Technical and Professional certification is becoming more popular today. Because of the rise of the Internet, and the overall growth of the Information Technology, companies are finding it hard to find the right person to fill IT positions, being certified is even more important today!
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 Our
easy-to-use delivery format
allows you to concentrate
on the lesson at hand and
not how to run the delivery
software - saving you time
and frustration. Our comprehensive
course materials are delivered
in an easy-to- understand
format - allowing you to get
the most out of your time.
Our CD-rom courses incorporate
audio, video, and text training
and then the total experience
is reinforced with exercises
and practice tests to ensure
that you have really grasped
the material.
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Supporting Users and Troubleshooting a Microsoft Windows XP (Course Modules) |
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| Installing Windows XP Professional |
| Perform and troubleshoot an attended installation of Windows XP Professional. |
Perform and troubleshoot an unattended installation of Windows XP Professional.
- Install Windows XP Professional by using Remote Installation Services (RIS).
- Install Windows XP Professional by using the System Preparation Tool.
- Create unattended answer files by using Setup Manager to automate the installation of Windows XP Professional.
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Upgrade from a previous version of Windows to Windows XP Professional.
- Prepare a computer to meet upgrade requirements.
- Migrate existing user environments to a new installation.
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| Perform post-installation updates and product activation. |
| Troubleshoot failed installations. |
| Implementing and Conducting Administration of Resources |
Monitor, manage, and troubleshoot access to files and folders.
- Configure, manage, and troubleshoot file compression.
- Control access to files and folders by using permissions.
- Optimize access to files and folders.
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Manage and troubleshoot access to shared folders.
- Create and remove shared folders.
- Control access to shared folders by using permissions.
- Manage and troubleshoot Web server resources.
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Connect to local and network print devices.
- Manage printers and print jobs.
- Control access to printers by using permissions.
- Connect to an Internet printer.
- Connect to a local print device.
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Configure and manage file systems.
- Convert from one file system to another file system.
- Configure NTFS, FAT32, or FAT file systems.
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| Manage and troubleshoot access to and synchronization of offline files. |
| Implementing, Managing, Monitoring, and Troubleshooting Hardware Devices and Drivers |
Implement, manage, and troubleshoot disk devices.
- Install, configure, and manage DVD and CD-ROM devices.
- Monitor and configure disks.
- Monitor, configure, and troubleshoot volumes.
- Monitor and configure removable media, such as tape devices.
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| Configure Advanced Configuration Power Interface (ACPI). |
Implement, manage, and troubleshoot input and output (I/O) devices.
- Monitor, configure, and troubleshoot I/O devices, such as printers, scanners, multimedia devices, mouse, keyboard, and smart card reader.
- Monitor, configure, and troubleshoot multimedia hardware, such as cameras.
- Install, configure, and manage modems.
- Install, configure, and manage Infrared Data Association (IrDA) devices.
- Install, configure, and manage wireless devices.
- Install, configure, and manage USB devices.
- Install, configure, and manage hand held devices.
- Install, configure, and manage network adapters.
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| Manage and troubleshoot drivers and driver signing. |
| Monitor and configure multiprocessor computers. |
Implement, manage, and troubleshoot display devices.
- Configure multiple-display support.
- Install, configure, and troubleshoot a video adapter.
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| Monitoring and Optimizing System Performance and Reliability |
Monitor, optimize, and troubleshoot performance of the Windows XP Professional desktop.
- Optimize and troubleshoot memory performance.
- Optimize and troubleshoot processor utilization.
- Optimize and troubleshoot disk performance.
- Optimize and troubleshoot application performance.
- Configure, manage, and troubleshoot Scheduled Tasks.
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| Manage, monitor, and optimize system performance for mobile users. |
Restore and back up the operating system, System State data, and user data.
- Recover System State data and user data by using Windows Backup.
- Troubleshoot system restoration by starting in safe mode.
- Recover System State data and user data by using the Recovery console.
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| Configuring and Troubleshooting the Desktop Environment |
| Configure and manage user profiles and desktop settings. |
Configure support for multiple languages or multiple locations.
- Enable multiple-language support.
- Configure multiple-language support for users.
- Configure local settings.
- Configure Windows XP Professional for multiple locations.
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| Manage applications by using Windows Installer packages. |
| Implementing, Managing, and Troubleshooting Network Protocols and Services |
| Configure and troubleshoot the TCP/IP protocol. |
Connect to computers by using dial-up networking.
- Connect to computers by using a virtual private network (VPN) connection.
- Create a dial-up connection to connect to a remote access server.
- Connect to the Internet by using dial-up networking.
- Configure and troubleshoot Internet Connection Sharing (ICS).
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| Connect to resources by using Internet Explorer. |
| Configure, manage, and implement Internet Information Services (IIS). |
| Configure, manage, and troubleshoot Remote Desktop and Remote Assistance. |
| Configure, manage, and troubleshoot an Internet Connection Firewall (ICF). |
| Configuring, Managing, and Troubleshooting Security |
| Configure, manage, and troubleshoot Encrypting File System (EFS). |
| Configure, manage, and troubleshoot a security configuration and local security policy. |
Configure, manage, and troubleshoot local user and group accounts.
- Configure, manage, and troubleshoot auditing.
- Configure, manage, and troubleshoot account settings.
- Configure, manage, and troubleshoot account policy.
- Configure, manage, and troubleshoot user and group rights.
- Troubleshoot cache credentials.
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About Our Instructor
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Bill Ferguson,
MCT, MCSE, MCP+I, CCSI, CCNA, A+, Network+, Server+ has been in the computer industry for over 15 years. Originally, in technical sales and sales management with Sprint, Bill made his transition to Certified Technical Trainer in 1997 with ExecuTrain. Bill now runs his own company as an independent contractor in Birmingham, Alabama, teaching classes for most of the national training companies and some regional training companies as well as many corporations. In addition, Bill writes and produces technical training material for several companies. Bill keeps his skills sharp by being a technical reviewer for books and sample tests. |
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